SHIPPING & RETURNS
SHIPPING TIME-FRAMES (after package is taken to the post office)
Please keep in mind that "business days" refers to days during the week, not weekends.
Flat Rate Shipping (First Class mail): 3-5 business days
Priority Mail: 2-3 business days
International Orders: 14-21 business days (depending on First Class or Priority options)
Most orders are sent to the post office within 3-5 business days minus the exceptions below. Orders are shipped Wednesdays and Fridays.
Hand-sewing apparel kits are sent to the post office within 2-4 weeks. Pre-cut hand-sewing kits such as the Clematis Tote and regular supplies kits are sent within 3-5 business days.
If you order additional items with your hand-sewing apparel kit, all items will ship at the same time the hand-sewing apparel kit ships (within 2-4 weeks). Please order items separately if you would like items not to be included with the apparel kit.
Some Studio items are made to order and generally take 7-14 business days to be shipped depending on demand. If item is not made to order it will not say "made to order", and will ship within 5-7 business days.
Canada and International Orders:
Due to BREXIT we are currently not shipping to The United Kingdom and may suspend shipping to other countries depending on post office requirements. To see the list of post office suspensions click HERE.
Please note that your country may charge you a duty. Fibr & Cloth Studio is not responsible for duty fees and/or any additional charges incurred by authorities. You will be required to pay duty fees in order to receive your package. Fibr & Cloth Studio works hard to avoid courier and third party shipping as much as possible.
Fibr & Cloth Studio reserves the right to not accept returns for items at its sole discretion.
Sewing and craft kits are final sale and not subject for return or exchange. If something is missing from your order please contact FIBRANDCLOTH@GMAIL.COM. Your inquiry will be answered within 24-48 hours.
Individual supplies are subject to return with shipping at the customer's expense as long as the items are in brand new condition. Refunds/exchanges are granted upon receipt of the item(s) being returned. If you wish to return an item please contact FIBRANDCLOTH@GMAIL.COM with your inquiry.